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Retail Lead

Department: Coors - Retail
Location: Albuquerque, NM

Job Description: Retail Lead 

Position Summary: Assists in maintaining coverage on the sales floor, processing area and donation center and assumes responsibilities for all retail operations in the absence of other retail management members.

Essential Duties and Responsibilities:

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

  • Adherence to the attendance and punctuality policies of Goodwill
  • Exhibit excellent customer service skills as related to your position
  • Answers and resolves customerís complaints and inquiries and promotes excellent customer service.  
  • Assists in training, supervising and mentoring retail associates in store procedures and policies.
  • Stocks and maintains merchandise on sales floor.
  • Promotes sales by setting up displays and arranging merchandise.
  • Receives cash, credit card payments etc. for goods; issues change and receipts; assists customers in the accurate application of their transaction according to established policies and procedures.
  • Opens store and prepares the store/facility for business in the absence of store manager and assistant manager.
  • Closes store, reconciles cash with daily sales reports and secures store/facility in the absence of the Store Manager and   Assistant Manager. 
  • Prepares and maintains records of store operations including but not limited to daily sales reports, cash deposits and opening/closing reports. 
  • Supervises the sales floor, processing area and donation center to ensure accountability.
  • Communicates and documents progress, concerns and problems to Store Manager and/or Assistant Manager.
  • Attends and participates in regularly scheduled staff meetings.
  • Observes behavior of customers entering operation; reports suspicious behavior to supervisor or security.
  • Performs work of retail associates, as defined the retail associate job description.
  • Operates material handling equipment.
  • Maintain confidentiality of all privileged information.
  • Performs other incidental and related duties as required and assigned.

Supervisory Responsibilities: In conjunction with the Manager and/or Assistant Manager supervises employees in the assigned store/facility and as directed. Carries out supervisory responsibilities in accordance with the organizationís policies and applicable laws. Responsibilities include training employees; planning, assigning, directing work, cash accountability and securing company assets.

Knowledge, Skills, and Abilities:

  • Knowledge of organizational practices, policies and procedures and compliance with same
  • Knowledge of and compliance with all safety policies and procedures
  • Ability to read, write, and understand English
  • Knowledge of retail operations and customer service standards.
  • Knowledge of basic math, accounting and cash management.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to work extended hours and various work schedules
  • Ability to handle multiple tasks and meet deadlines.
  • Ability to carry out instructions furnished in verbal or written format.
  • Ability to work independently with minimal supervision.
  • Ability to maintain confidentiality
  • Ability to demonstrate excellence in everything, and continually seek improvement in results.
  • Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.

Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit and walk, and may be required to stand for eight or more hours. Work is generally performed indoors in a retail setting where the employee will have frequent contact with the public. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 50lbs and may occasionally be exposed to outside weather conditions.

Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. 

  • High School Diploma/GED.
  • Two years retail work experience or equivalent combination of education and experience.

This job description is representative of the general nature of the requirements necessary to successfully perform the essentials functions of this position. If requested, reasonable accommodations may be made to enable an otherwise qualified individual with disabilities to perform the essential functions of the job. Goodwill Industries of New Mexico reserves the right to modify or revise the duties of this job position at any time to meet the ongoing needs of the organization.

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