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Assistant Manager

Department: Menaul - Retail
Location: Albuquerque, NM

Job Description: Assistant Manager

Position Summary: Assists in the planning, coordination and direction of daily activities related to the successful operations of the retail store. Assumes responsibility for the store site in the absence of the retail store manager.


Essential Duties and Responsibilities:

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.


  • Adherence to the attendance and punctuality policies of Goodwill
  • Exhibit excellent customer service skills as related to your position
  • Creates a positive public image of Goodwill by maintaining a clean store environment, attractive displays, and presentable and personable staff.
  • Answers and resolves customerís complaints and inquiries and promotes excellent customer service.  
  • Communicates merchandise shipment concerns to the store manager.
  • Ensures the store is opened and closed at scheduled times; safeguards the store/facility and takes appropriate security precautions when opening and closing.
  • Ensures that all store personnel understand and follow Goodwill's loss prevention procedures and policies.
  • Communicates and documents progress, concerns and problems to store manager.
  • Assists in administrative and clerical details of store operations to include ordering supplies, handling of mail and handling cash as directed by store procedures, etc.
  • Prepares and maintains records of store operations including but not limited to daily sales reports, cash deposits and opening/closing reports; ensures daily deposits are made as required.
  • Monitors sales floor level of store merchandise and supplies and adjusts as necessary; ensures merchandise pulls are completed weekly.
  • Oversees quality of goods going to sales floor.
  • Integrates people with barriers to employment into the retail store setting.
  • Reconciles cash with sales receipts, keeps operating records and prepares records for accounting.  
  • Assist in preparing employee work schedules and properly records hours worked.
  • Supervises the sales floor (including cashier functions), processing area and donation center to ensure accountability.
  • Assist the Store Manger in personnel actions including performance reviews, disciplinary actions etc. with guidance from Management and HR.
  • Performs work of retail associate as defined in the retail associate job description- as needed.
  • Ensures HIPAA compliance.
  • Responsible for the safety of all persons served and staff under his/her supervision.
  • Responsible for CARF compliance and maintaining standards in areas of responsibility.
  • Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy.
  • Maintain confidentiality of all privileged information.
  • Performs other incidental and related duties as required and assigned.


Supervisory Responsibilities: In conjunction with the Manager, directly supervises employees in the assigned store/facility. Carries out supervisory responsibilities in accordance with the organizationís policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work; assist with appraising performance; rewarding and disciplining employees; assist with addressing complaints and resolving problems with guidance from management.


Knowledge, Skills, and Abilities:

 Knowledge of organizational practices, policies and procedures and compliance with same

  • Knowledge of and compliance with all safety policies and procedures
  • Knowledge of visual merchandising, and sales promotion.
  • Knowledge of basic math, accounting and cash management
  • Skill in increasing sales and profitability.
  • Skill in supervising assigned staff.
  • Skill in operating various word-processing, spreadsheets, and database software programs.
  • Ability to maintain confidentiality.Ability to motivate employees.
  • Ability to calculate figures and amounts including discounts, interest and percentages.
  • Ability to operate a cash register.
  • Ability to communicate efficiently and effectively both verbally and in writing.
  • Ability to exhibit excellent customer service skills.
  • Ability to read, write and understand English.
  • Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
  • Ability to work extended hours and various work schedules.
  • Ability to work independently and demonstrate time management skills.
  • Ability to handle multiple tasks and meet deadlines.


Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit and walk, and may be required to stand for eight or more hours. Work is generally performed indoors in a retail setting where the employee will have frequent contact with the public. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 50lbs and may occasionally be exposed to outside weather conditions.


Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driverís license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.

  •  High School Diploma/GED.
  • Three years of progressive work experience in retail including one year supervisory experience or equivalent combination of education and experience.


This job description is representative of the general nature of the requirements necessary to successfully perform the essentials functions of this position. If requested, reasonable accommodations may be made to enable an otherwise qualified individual with disabilities to perform the essential functions of the job. Goodwill Industries of New Mexico reserves the right to modify or revise the duties of this job position at any time to meet the ongoing needs of the organization.

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